A representative from Eircom told Ray Darcy this morning that if customers forward their complaints to the Ray Darcy show. He (Eircom) will personally deal with each one on an individual basis. So you can email firstname.lastname@example.org or text 085 4100102 with the details of your problem. I would suggest you send in your details today if possible. (29th Jan 06). the Ray Dracy team will keep a copy of each complaint so they can follow up on them.