Archive for Telecomms

Eircom should invest in rural exchanges before they invest in fibre roll out

I welcome Eircom’s announcement that they are going to invest in fibre with a 100 million euro rollout. But I wish they would spend the money on enabling all exchanges in Ireland for broadband. We live in Upperchurch in the Tipperary Hills and it looks like we will never see the exchange at Rossoulty being enabled for broadband.

This means using slower connection speed technology such as wifi (if you live in the right area) or satellite. The 3G broadband products do not offer sufficient bandwidth. So while the towns and cities in Ireland prosper, rural communities will continue to suffer.

my broadband manifesto – lay pipes as you fix the roads

With a general election happening next week I have decided to highlight to all political parties a cheap and effective way to bring broadband to all of Ireland and we the tax payer will own the infrastructure,

The idea is deceptively simple but practical, as roads are being fixed or  dug up some extra pipes should be laid also. We can then at a later date place fibre optic cabling into these empty pipes. 
It will take a few years but the costs are minimal and we can charge the ISPs to use our fibre.

Broadband deals – I will pay up to X if you give me up to Y

I am getting sick and tired of hearing ads for broadband (especially 3G) who use the max theoretical speeds as the headline of the advert. e..g pay 25 euros for speeds up to 7Mbps.

What is the average?

What is the minimum?
I have a new way of dealing with these offers and phone calls about these offers. I state that I will “Pay up to 25 if you give me up to 7 Mbps. If you give me less I will pay less.”

For some reason they don’t like my approach.

Three mobile Ireland no longer billing me for imap emails

Some good news on the Three mobile broadband for my phone saga. They no longer charge me for my IMAP emails. The IMAP traffic is now being deducted from my broadband allowance.

Persistence does pay.

The Three mobile broadband for my phone Saga cont’d – We may go to court

A very polite manager from Three customer services rang me at the weekend to explain that they charge for email and even though their terms and conditions don’t reflect this, they mean to continue charging.
He requested my assistance on this matter and was hoping I would help them in rewriting their terms and conditions so that IT WOULD BE CLEAR THAT EMAIL IS NOT INCLUDED UNDER THEIR 100 MB BROADBAND package.
This request seemed a bit strange as I would be capitulating and helping Three to charge customers for a service which they shouldn’t be charged for (based on their very vague and non descript terms and conditions)
I am also getting wound up about this at the moment as Three have a radio ad on Today fm where a customer gushes about the fact that she can check her emails as she has three mobile broadband for her mobile phone. Well that customer better check her bill very carefully.
I took some advice from comments left on the previous article and contacted the national consumer agency. They recommended that I send a registered letter to their customer service requesting the terms and conditions in writing from them, They are also recommending the small claims court.
I am not sure what if any effect the small claims court would have on this, if a ruling was made in favour is it legally binding for all customers? If you have some experience of this please email me at lnoonan_blog at yahoo.ie

Three Rip Off mobile’s attitude to mobile broadband

I had my sixth telephone conversation wtih Three customer services (never the same person twice) today regarding the issue that they charge me for email eventhough I pay for a 100MB broadband package for my mobile phone. (This was filed with Comreg on 28/2/08 and logged with three as a formal complaint)
Their position is:
1 – They will not make available online the exact terms and conditions of their Mobile broadband 100 product.
2- They charge for email regardless even though they have sold me a mobile broadband package and refuse to define what ports mobilebroadband uses.
3 – They have listed on their website the charges for email therefore they are entitiled to charge me eventhough I have a broadband package. They refuse to recognise or acknowledge the fact that I have purchased 100MB data download per month when calculating email billing (which uses the internet protocol IMAP)
Comreg have been contacted and the case has been escalated Three now have 7 working days to resolve this. But they told be today they wouldn’t.
Any one any ideas?

a list of carphone warehouse stores and their telephone numbers

A former employee of CPW pointed me to a link on the talktalk website which lists most of the Carphone Warehouse stores and their phone numbers. I am placing a copy on my site as its good to talk and customers should be able to dial the store direct rather than through the central switchboard
Carphone Warehouse
Kilmartin N6 Centre
Athlone, Co. West Meath
Phone: 0906 447606
Carphone Warehouse
Unit 6, Quayside Shopping Ctr
Quay St, Sligo
Phone: 071 9153422
Carphone Warehouse
Deerpark Retail Park
Killarney
Phone: 064 27661
Carphone Warehouse
19 The Square
Tralee
Phone: 066 7125523
Carphone Warehouse
33 O’Connell St
Ennis
Phone: 065 6843096
Carphone Warehouse
Unit 55, Galway Shopping Ctr
Headford Road
Phone: 091 561575
Carphone Warehouse
Unit 206B, Eyre Square Shopping Ctr
Eyre Square
Phone: 091 561711
Carphone Warehouse
Unit 14, Parkway Shopping Ctr
Limerick
Phone: 061 318802
Carphone Warehouse
Unit 6, Arthur’s Quay Shopping Ctr
Limerick
Phone: 061 401133
Carphone Warehouse
Unit 14,Crescent Shopping Ctr
Dooradoyle, Limerick
Phone: 061 210293
Carphone Warehouse
43 Gladstone St
Clonmel
Phone: 052 72940
Carphone Warehouse
13 Barronstrnad Rd
Waterford
Phone: 051 870640
Carphone Warehouse
79 Patrick St.
Cork
Phone: 021 4270663
Carphone Warehouse
Unit 23D, wilton Shopping Ctr
Cork
Phone: 021 4348566
Carphone Warehouse
119 Patrick St
Cork
Phone: 021 4274375
Carphone Warehouse
Unit 6, Ballincollig Shopping Ctr
Cork
Phone: 021 4208105
Carphone Warehouse
Unit 36, Blackpool Shopping Ctr
Cork
Phone: 021 4270663
Carphone Warehouse
17 North Main St
Wexford
Phone: 053 9152722
Carphone Warehouse
Unit 3 Coffee House Lane
Market Cross Shopping Ctr
Phone: 056 7760143
Carphone Warehouse
Unit 34, Morisson Outlet Village
Rathdowney, Co. Laois
Phone: 0505 48282
Carphone Warehouse
Unit 23, Hanover Court
Kennedy Ave, Carlow
Phone: 059 9133300
Carphone Warehouse
Unit 9, Town Centre
Naas
Phone: 045 871087
Carphone Warehouse
Unit 23 Manor Mills Shopping Ctr
Maynooth
Phone: 01 5052040
Carphone Warehouse
Unit 8A, Mullingar Shopping Ctr
Harbour Place
Phone: 044 35464
Carphone Warehouse
Unit 6, Kennedy Rd
Navan
Phone: 046 9023002
Carphone Warehouse
Unit G9, Scotch Hall Shopping Ctr
Drogheda
Phone: 041 9809240
Carphone Warehouse
9 Clanbrassil St
Dundalk
Phone: 042 9333847
Carphone Warehouse
Unit 32, Letterkenny Shopping ctr
Letterkenny
Phone: 074 9129696
Carphone Warehouse
Unit 1B, Ashbourne Town Ctr
Ashbourne
Phone: 01 8357040
Carphone Warehouse
8 North Earl St
Dublin 1
Phone: 01 8148508
Carphone Warehouse
2 Henry St
Dublin 1
Phone: 01 8783470
Carphone Warehouse
30 Grafton St
Dublin
Phone: 01 6705265
Carphone Warehouse
Unit C9, St Stephen’s Green Shopping Ctr
Dublin
Phone: 01 4757612
Carphone Warehouse
Unit 3, Clarehall Shopping Ctr
Malahide Rd.
Phone: 01 8771030
Carphone Warehouse
Unit 53, Northside Shopping Ctr
Oscar Traynor Rd.
Phone: 01 8775032
Carphone Warehouse
Unit 35, Omni Shopping Ctr
Santry
Phone: 01 8832003
Carphone Warehouse
Unit 213, Blanchardstown Shopping Ctr
Blanchardstown
Phone: 01 8227944
Carphone Warehouse
Unit 25, Liffey Valley Shopping Ctr
Coldcut rd, Clondalkin
Phone: 01 6234600
Carphone Warehouse
2 Rock Hill
Blackrock
Phone: 01 2782929
Carphone Warehouse
Unit 104, Dun Laoghaire Shopping Ctr
Dun Loaghaire
Phone: 01 2303901
Carphone Warehouse
290 Lower Rathmines Rd
Rathmines
Phone: 01 4970121
Carphone Warehouse
Unit 256, The Square Shopping Ctr
Tallaght
Phone: 01 4627955
Carphone Warehouse
Unit 7, Ashleaf Shopping Ctr
Crumlin
Phone: 01 4952311
Carphone Warehouse
Unit 23, Monaghan Shopping Ctr
Monaghan
Phone: 047 72717
Carphone Warehouse
Main Street
Buncrana
Phone: 074 9363881
Carphone Warehouse
The Diamond
Carandonagh
Phone: 074 9373957
Carphone Warehouse
The Jetland Centre
Ennis Rd, Limerick
Phone: 061 457839
Carphone Warehouse
Unit 4+5, High Street
Dungarvin
Phone: 058 24385
Carphone Warehouse
37 Shop Street
Galway
Phone: 091 566791
Carphone Warehouse
Unit 22
N2 Axis Retail Park
Longford
Phone: 043 36002
Carphone Warehouse
Unit 2
Edward St.
Newbridge
Phone: 045 450502
Carphone Warehouse
Unit 243
Blanchardstown SC
Dublin 15
Phone: 01 8234895
Carphone Warehouse
Unit 2
The Mall
Tullamore
Phone: 057 9327460

I have a Broadband package for a mobile phone, why am I being billed for IMAP emails?

I have an Irish mobile phone opertor mobile phone broadband package supplied by three which gives me 100 MB of data for 6 euros. Three are curently billing me for emails I send via IMAP even though it is not listed any where in their terms and conditions. I am vert familiar with telecomms and IP systems, and therefore can identify that IMAP is only a type iof interent data i.e. it uses a port number etc similar to all other broadband data.
Three have a problem explaining to me why they bill seperately for emails and to date have produced no supporting documentation. I have logged this with Comreg. They advised me to request a complaint ref no from three and if they wouldn’t provide to obtain the customer services agents name. I emailed three cust support and they rang back, they wouldn’t give me a customer complaint ref number and had great difficulty in accepting that I could notify them verbally that I had raised the complaint eventhough comreg advised me that I could. They asked me again to email the same email address with the details, which I did as a matter of courtesy. The ball however is their court and they have 10 days to come back to me with either a resolution or an explanation which points out exactly in their terms and conditions email messages are classified as a non broadband product. If they do not come back to me within 10 days Comreg will be persuing the matter with them.
This whole episode got me thinking that this practice may not be restricted to three. Are other mobile phone operators billing their customers for email eventhough they have mobile phone broadband packages? Do their terms and conditions stipulate that they can do this?
As consumers of technology that utilise microbilling we often let these things slip under the radar due to complaceny or lack of understanding.
Your feedback and comments on this would be welcome.

Wanted a cordless landline/VOIP handset

I am in the process of trying to decide if we should drop our land line and switch completely to VOIP. (We have wireless internet access) To kick start this analysis we need to change our cordless land line handset to one which will connect to both a land line and VOIP. Ideally the use of landline or VOIP would be made at the press of a button on the handset. Recomendations would be welcome.

QTrax – Ignore the Hype, can I place tracks on my mp3 player

Qtrax is getting alot of air time discussion on Irish radio. I was on Tipp fm this morning to explain how mp3 quality is a function of file size and the size of your MP3 player and your broadband speed will determine the size and the quality of your mp3 files.
The key feature that Qtrax is missing is the ability to transfer tracks onto an mp3 player and play them. Qtrax will run on a windows XP or Vista PC and as of March 18th will run on the Mac OS. The Qtrax desktop app will keep track of the number of plays and royalty payments will be partly based on this info. Qtrax also plan to implement an advertising model, details of this are sketchy but will come apparent once Qtrax goes on release on midnight EST